FAQ
About SweetieCathy and CANEMON
Q: Is SweetieCathy an authorized CANEMON seller?
A: Yes. SweetieCathy is an authorized overseas distributor of the CANEMON footwear brand.
Q: Who operates SweetieCathy?
A: SweetieCathy is operated by FRESHRAIN MEDIA LIMITED, based in Hong Kong. See About Us for company details.
Orders and payment
Q: How can I pay for my order?
A: The payment methods available for your order are shown at checkout.
Q: Are there any hidden charges?
A: You pay the product price plus any shipping cost shown at checkout. If you pay in a currency other than USD, your bank's exchange rate may make the final amount slightly different. Orders may be subject to import duties depending on your country; see our Shipping Policy.
Shipping
Q: Do you offer free shipping?
A: Yes. Standard shipping is free on orders of $79.99 or more within the contiguous United States. Rates for other destinations are shown at checkout.
Q: Where do orders ship from and how long does delivery take?
A: Most orders ship from our partner warehouse in Asia. Selected styles and sizes ship from a U.S. warehouse. Estimated delivery times for your address are shown at checkout and in our Shipping Policy.
Q: How do I track my order?
A: You will receive a tracking number by email once your order ships. See Track Your Order.
Sizing and fit
Q: How do I choose my shoe size?
A: Measure your foot from heel to longest toe and compare it with our Size Chart. Each product page lists its available US and EU sizes. If you are unsure, contact us and we will help you choose.
Q: Do you have shoes for wide feet?
A: Some styles come in wide (EE) widths, and some have a roomy toe box. The available widths are listed on each product page.
Returns
Q: Can I return or exchange an item?
A: Yes, within the time limit and conditions in our Refund Policy.
Contact
Q: How do I contact you?
A: Email support@sweetiecathy.com. We reply Monday to Friday, 9 am to 6 pm (GMT+8).